||0 of 0 people found the following review helpful.| Five Stars|By Customer|Good book.|From Booklist|In today's workplace, Total Quality Management (TQM) customer-service teams are ubiquitous. Typically, an organization initiates TQM concepts in a specific department or to deal with a specific prob
A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.
[PDF.wj42] TQ Manager: A Practical Guide for Managing in a Total Quality Organization Rating: 3.69 (406 Votes)
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