[Free and download] Service Level Manager: Careers in IT service management (BCS Guides to IT Roles)
·•●- John Sansbury ·•●-
| 2017-08-04 | 2017-08-04 | File Name: B00QRV32LA
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks r...
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You easily download any file type for your device.Service Level Manager: Careers in IT service management (BCS Guides to IT Roles) | John Sansbury. A good, fresh read, highly recommended.
